charge is not working at all

[Fredericktx]

charge 5 is blacked out and not working at all 

[SunsetRunner]

Hello @Fredericktx 

When you say it’s not working at all do you mean it will not come on at all, not even vibration or take a charge.? I’d try restarting it if you can. Place the Charge 5 in the charger (plugged in of course) then just press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If your still experiencing problems try changing your clock face through the Fitbit App. Preferably one made by Fitbit. 
I’m crossing my fingers this helps. Please let me know how it goes

 

[Prodirking]

My clock is death, nothing works, problem started 7 june, the app does not work either, white screen... Omg this fitbit sucks🙄

[SunsetRunner]

Hello @Prodirking 

I looked at your account and your quite new. I’m assuming your Fitbit is still under warranty? I would contact Fitbit Customer Service if the above troubleshooting steps didn’t help your situation. You can contact them here: https://myhelp.fitbit.com/s/support?language=en_US

[Prodirking]

Thank you for your respond.

I will contact the shop where I buyed it, I hope there is a chance to get a new one. I have had some fitbit clock earlier, and I have never had this problem before.

Good night from Norway :norway:

[SunsetRunner]

@Prodirking before considering purchasing another Fitbit or replacing the one you have please check your phones compatibility for Fitbit App: https://www.fitbit.com/global/us/technology/compatible-devices