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New Phone Number - Can't Log In

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‎06-12-2022 17:45

‎06-12-2022 17:45

I got a new phone number and cannot log in to my fitbit account.  After putting in my user name and password, the app will not let me past the 2FA.  It keeps sending the confirmation code to my old phone number.  How do I get around this?

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‎06-13-2022 03:00

‎06-13-2022 03:00

Hello @ZiaScholar and welcome to the Community.  When you set up your 2FA, you were given a recovery code with instructions to write it down and keep it in a safe place.  Find it.  Here is a link to Fitbit's Help article: How do I protect my Fitbit account with two factor authentication?   There is a section in the Help article with instructions to use the recovery code from the app or a web browser.

 

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Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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