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frustrated!

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‎12-03-2022 19:30

‎12-03-2022 19:30

I can't seem to update my NEW charge 5. I've restarted the fitbit, my phone, and tried to get the firmware from the website (there is no pink button to click to get the firmware). Any other ideas on how to do it? I currently have version 57.200001.141.4 is this the current firmware version?

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‎12-03-2022 19:51

‎12-03-2022 19:51

You say new.  If mean really new, you have to wait a few days to get the firmware update.  You will get a notice on phone app.  Just learn the features you have until then.  It will come.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎12-04-2022 07:27

‎12-04-2022 07:27

This whole fitbit experience has been so frustrating. I couldn't get the device from fitbit initially. Got a refund before even receiving the device (thankfully), and then ordered from Amazon. The new fitbit I received wouldn't download the new firmware, shut off the first night despite a full charge, and in the morning the clock face was 'damaged'. Sending it back and getting an Apple Watch. This shouldn't be this difficult.

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