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re-set wifi

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‎01-15-2024 15:44

‎01-15-2024 15:44

I just install a new router and modem and now I can not get my Charge 5 to sync with my iPhone 13 Max.  Do I have to delete the Charge 5 and reinstall?  How do I change the wi-fi connection so my Charge 5 & iPhone 13 Max will link?

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‎01-16-2024 02:58

‎01-16-2024 02:58

Welcome to the Fitbit community, @acopehart!

As your Charge 5 syncs with your phone via Bluetooth and doesn't have WiFi at all, I don't think your syncing issues have any correlation with your new router. Instead please have a closer look here for possible troubleshooting:

Why won't my Fitbit device sync? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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