syncing

[mcvay6]

My charge 5 isn't syncing and it's not even 6 months old. Just noticed it won't sync since last night.

[PaPaLeMon86]

Mine too, less than 6 months old. the premium trail haven't even finish haha. The issue started 2 months ago. I have followed the steps that includes restarting the fitbit reinstalling the fitbit app, removed the device and add them again. The whole process stops after keying the 4 number code from the charge 5. It just doesnt sync anymore and the time is 7 hours behind now so i can't even use it as a watch. I'm using a Redmi Note 10 5G, Android version 12 SP1A.210812.016

[mcvay6]

I Uninstalled fit bit and shut off blue tooth then made like it was a new install and it's working again.  Shouldn't have to go through this though when we pay good money for these items.

[Rich_Laue]

What phone are you asking for help with? 

Try shutting the phone off. 

Try stopping the app, this will be done through the phones settings. 

Clear the Fitbit cache.