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6 months free premium

ANSWERED

‎05-14-2025 00:31

‎05-14-2025 00:31

I had a Charge 5 and a premium subscription. I upgraded to a Charge 6 that indicated it came with 6months free premium however my account was not updated to reflect a new subscription renewal date... How can I redeem this benefit?

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‎05-14-2025 07:23 - edited ‎05-14-2025 07:24

‎05-14-2025 07:23 - edited ‎05-14-2025 07:24

Hi @MSimmo, thanks for stopping by, I hope you're doing well.

Let me explain to you what might be the reason you are finding trouble to redeem your premium subscription trial.

If you have an existing Fitbit Premium subscription, you can't get the 6-month trial. An active Fitbit Premium subscription can’t be ovrerriden by a 6-month trial.

If you cancel your Fitbit Premium and complete the duration of your current subscription, you’ll probably get the Fitbit Premium trial that comes with your new device.

View best answer in original post

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‎05-14-2025 07:23 - edited ‎05-14-2025 07:24

‎05-14-2025 07:23 - edited ‎05-14-2025 07:24

Hi @MSimmo, thanks for stopping by, I hope you're doing well.

Let me explain to you what might be the reason you are finding trouble to redeem your premium subscription trial.

If you have an existing Fitbit Premium subscription, you can't get the 6-month trial. An active Fitbit Premium subscription can’t be ovrerriden by a 6-month trial.

If you cancel your Fitbit Premium and complete the duration of your current subscription, you’ll probably get the Fitbit Premium trial that comes with your new device.

Best Answer