Active zone minutes charge 6

[courtenay588]

I can't turn on my active zone minutes in my settings the screen is not reading my button

[RiekoC]

Hello @courtenay588 

I moved your post from the Charge 5 product help forum to the Charge 6 product help forum since that's the device mentioned in the title. 

Please give us some more details about the problem you're having with Active Zone Minutes (AZM). Are you not seeing your earned AZM on your Charge 6 or in the Fitbit app? 

This help page (<-- click) provides information about Active Zone Minutes, which might provide an answer the problem you're experiencing. 

[courtenay588]

No the problem is I can't turn on the notification in device settings.?
It's jammed I tryed turning it off and on another thing is how do I fully
turn the device off?

[RiekoC]

Hello @courtenay588 

Thanks for the additional clarification. The problem you're having is, when you go to the Settings menu on your Charge 6 and tap on AZM notifications, it doesn't turn on. 

Have you already tried restarting your Charge 6 to see if that will restore your AZM notification button?

To answer your other question, there isn't a way or button to manually turn off the Charge 6. 

[courtenay588]

Okay well thank u so much I guess I will just keep trying. Thanks anyways!