Always on display not appearing correctly

[YiG]

Recently got myself a Charge 6, just wondering if watch faces not working properly with the always on display option?  Majority of faces I try turn into a mess of red dots and the face mixed together. 

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[YiG]

Have tried hard reset and clearing all data and re-pairing it, still the same result, only face that seems to work in always on mode is the pre-installed one.. red dots on all of the others I've tried so far.

[YiG]

Here's the always on mode for another face.. is it faulty or is it just another Fitbit software issue?

 

[Stephenthegun]

Having the exact same problem. Just got the watch today and am trying to figure out what’s going on. 

[YiG]

Had a live chat with support yesterday, they couldn't figure it out, told me to keep an eye on my emails as he was going to pass my case on to their next level support.. Having had Fitbit devices going back to the Surge in guessing it's Fitbit's lack of QA when it comes to new firmware setting as it works fine on the default face.  Fully expecting them to ask me to be patient and wait for the next update...

[YiG · Accepted solution]

Managed to get a replacement from Amazon, looks like it's a physical fault as the replacement works perfectly so far.

[Stephenthegun]

Thanks for letting me know. I will have to contact Amazon.

[yapanuwan]

Similar issue here. All clock faces except the default one is glitchy. This should be embarrassing for Google, especially on a $170 band has similar functionality to ones that costs $50.

[Canuckr82]

I have red pixels too with always on display,  I did all 3 of the different resets and switched between all of the clock faces through the app...  Returned fitbit6 back to store, went to a different store (best-buy)  and got the same model -black,   and the new one does the same thing with the red pixels. BUUUUT my partner bought the coral/gold fitbit6 (light-red band) and it works fine with the always on... NO RED PIXELS.