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App is not correctly recording hourly steps

‎05-09-2025 11:17

‎05-09-2025 11:17

For the past month or so, the app doesn't always register the fact that I have moved 250 or more steps in a given hour. As an example, today I had 250 steps between 9 and 10 AM. The watch shows the bar indicating that I did, but the app does not. The app recorded every hour since then but not the first one. It isn't always the first one of the day. I've also seen it miss one of more at other times of the day. This is very frustrating because the history is wrong when I look back.

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‎05-10-2025 06:29

‎05-10-2025 06:29

Hi @djdognut, Thanks for stopping by, I hope you're doing well.

Let me help you with the discrepancy in steps your Charge 6 and your Fitbit app are showing.

In my point of view, it would seem that the issue is related to syncing. When you see this discrepancy, attempt to launch a manual sync by swiping down the home screen of the Fitbit app. For more details see How do Fitbit devices sync their data? > How do I manually sync my tracker or watch?

If it's no the case, please share a screenshot of the Fitbit app the in the first hour after syncing and one picture of your tracker showing your step conting.

 

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