Hi @BabeB and warm welcome to the forums.
Thank you for your message. I'm sorry to hear about this issue with the white screen with no data.
This one time exception workaround worked for some customers: you may need to try uninstalling and reinstalling the application to see the desired results. It's worth a try.
There should be no loss of information as long as you sync your device beforehand.
Please remember to:
Logout.
Uninstall.
Reinstall.
Login.
All your feedback is more than welcome and useful for our developers.
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