App won't show stats and won't sync

[ayalal]

I did the update today and now the app is not working. Apple-I deleted it, reinstalled it, pressed button three times on side ( logo never showed up), repaired with bluetooth, and app still not working!! What's up?? P.s. this is a new tracker 6-only a few mon old. 

Moderator edit: updated subject for clarity.

[JuanFitbit]

@ayalal , A warm welcome to the Community! Thank you for your message and efforts. 

Could you please describe what part of the Fitbit app is not working?
Can you sync the Charge 6 with the app? Is there some info missing in the app?

Does the app closes itself?

The more information you can provide, the better can the the Community understand the issue and provide with the correct assistance.

[ayalal]

After update this morn at about 10:30 am -all of yesterday's info disappeared. I did cardio and it shows up in my fb but info will not transfer to app. Steps have stayed at 816 on app all days and I have been trying to load all day. fb has me 12,000 plus but info won't transfer to app. I have closed, reinstalled it, and it says that it has synced with the phone, blue tooth is connected (disconnected several times) but steps, calories, exercise, nothing loads up.



Lourdes Ayala

[JuanFitbit]

@ayalal , Thank you for your reply and further information. 

I assume that you already read this: Why won't my Fitbit device sync?

Please try the following steps, although some steps might seem the same as the ones you already tried, but the order is important. 

- Log out from the Fitbit app. 
- Remove the Fitbit app from your phone. 
- Restart your phone (off/on)
- When the phone is on again, try reinstalling the Fitbit app. 
Log in and try to sync the Charge 6 again.