‘Sync from the Fitbit app’ message

[Raf11]

Hi my charge 6 is charging ok but it is flashing continually  ‘sync from the Fitbit app’. I cannot get it to sync, I don’t think the app recognises my charge 6.

Moderator edit: updated subject for clarity

[DavidFitbit]

Welcome @Raf11 to the Fitbit Community! It's great to have you here!

Let me help you with the syncing issues you are experiencing with your Charge 6.

Usually when you connect your Charge 6 for the first time to your account the fitbit device shows a message similar to "download the Fitbit app to sync". Is that the message your are receiving?

It may be possible that you have mistakenly removed your Charge 6 from your account. So, from the Today tab in the Fitbit app on your phone, tap the devices icon, do you see an image of a Charge 6? If not, tap on "add more devices". Choose the Charge 6 and follow the on-screen instructions to continue. fFor reference see How do I set up my Fitbit device?

If you do see an image of a Charge 6, share a picture of  the message you receive so i can further investigate.

[Raf11]

Thank you for your help 😊