Automatic Time Zone

[Teb229]

How do I get the charge 6 to update when changing time zones.

[RiekoC]

Hello @Teb229 

I moved your post from the Android platform forum to the Charge 6 product help forum, a better fit for your question.

Your Charge 6 should automatically update to your current location and time zone when it syncs with your phone/tablet.

Are you having problems with getting your device to sync and show the correct time?

[Teb229]

Yes I am. I don't see where sync is listed.

Tom Bishop

[bobdob]

Touch your initial/google picture in the upper right of the app. Choose "Fitbit Settings" and then "Date, time & units". Then Time Zone. There's an option to set it automatically from the phone or manually set it. Automatic has worked as expected for me but the last time I traveled was before the latest firmware update.

[DavidFitbit · Accepted solution]

Hi @Teb229 It's great to have you here! As @RiekoC says, Your Charge 6 should automatically update any change in the app settings once you have synced it. Once you open the Fitbit app, your device syncs automatically when it's nearby. To manually sync, open the Fitbit app and tap the Today tab, then tap and hold on the screen and pull down.

If timezone doesn't seem to update, try choosing another location, sync, choose your current location back ans sync again. Usually this trick makes the magic.

[Teb229]

That works. Thank you

[RiekoC]

Hello @Teb229 

Thank you for letting us know that you got your Charge 6 back to showing the correct time.

We'll be around if you need additional help.

[bobdob]

I can confirm now that this feature has broken sometime between summer and now (I updated the app (Android) on Dec 15). It is set to automatic timezone but it (the app) still shows the "old" timezone, and to get it to update I had to toggle the "set automatically" option off and back on (and then sync).

[Hoggin]

Anyone get this figured out? I seem to have the same issue. Even with it said to automatic time zone it never changes. I always have to deselect automatic time zone and then reselect automatic time zone. 

[kar7bear]

I understand this one.....just flew from EST to Pacific......and had to go and toggle the change in the APP....even though I had it set to Automatic.  And then had to do the same (as I was driving back across the time zones (1 at a time)....was a bit frustrating that it didin't automatically fix it (like my phone (Android)) did.

[Teb229]

Same experience here. When I worked on setting some time ago it changed
automatically for a little while, but returned to old ways. There was a
firmware update date recently. I haven't checked it out yet.

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There was a firmware update recently. I haven't had an opportunity to test it yet.

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Moderator edit - removed personal information and merged messages

[Sheski]

My Fitbit is 4 hours ahead. Not syncing. 

[RiekoC]

Hello @Sheski 

Have you tried clearing the cache for the Fitbit app on your phone/mobile device, followed by Force stop? This method has worked for users to get their Charge 6 and Fitbit app to sync. 

[Teb229]

I have found the no syncing problem frequently. Never had it jump 4 hours
ahead, but restarting my phone has always fixed the syncing issue for me.