BR not recording

[Teresa0005000]

C6 not recording BR so i exchanged it but the new one doesnt record BR either.

[RiekoC · Accepted solution]

Hello @Teresa0005000 

I take it when you say "BR", you're referring to Breath Rate.

If you are looking for real time breath rate, that is not a feature available on the Charge 6. Fitbits currently track breath rate during your sleep.

This help article explains how Fitbits track breathing rate (<-- click link)

[Teresa0005000]

No,  I'm saying the function that the c6 has: recording BR at night, is not working. (On a rare occasion it will.)

[RiekoC]

Hello @Teresa0005000 

Thank you for explaining that your breathing rate is not showing under Health Metrics.

According to the help article that I linked to, your Charge 6 uses the optical heart rate sensor (green light on the back of the device) to determine your breathing rate. Are you seeing the green light on the back of your Charge 6? You can check by placing your finger on the back of the Fitbit. You should see the green light when you lift your finger.

Are you having any other issues with tracking any other data related to heart rate?

[Teresa0005000]

Hi, thanks.
Yes the green light is working and everything else is recording. I am
wondering whether it might not be recording BR very often because I wake a
lot in the night?
Regards
Teresa

[RiekoC]

Hi @Teresa0005000 

Thanks for letting us know that you see the green light and everything else is recording.

If you wake up a lot during the night and move around/get up, that could be a reason why you don't see a BR very often. But I would think your frequent awake times would also affect your other Health Metrics, like SpO2 and Heart rate variability.

This is a total brainstorming suggestion: You might try wearing your Charge 6 on the inside of your wrist to see if tracks any better in that position.

[Teresa0005000]

Thank you, I'll try that.
Regards
Teresa