Battery and sync issues on Charge 6

[Chelle46]

My charge 6 has suddenly started to drain battery app saying different battery charge to what watch says!?......after charging I have to reboot device to get notifications to come through .....still in warranty....not sure how to contact Fitbit or Google about this 

Any advice would be very appreciated ☺️ 

Moderator edit: clarified subject.

[RiekoC]

Hello @Chelle46 

Sorry to see you're having problems with your Charge 6.

Here's the link for Support (<-- click). Complete the prompts until you get the option to chat or call.

[ManuFitbit]

Hi @Chelle46. A warm welcome to the forums. 

I appreciate you taking the time to share the details regarding the difficulties you are experiencing with Charge 6.

Please try to follow the steps listed in this help article in order to fix battery issues: Can I extend my Fitbit device's battery life?

In addition, if the device is not syncing correctly, take a look at the points listed here.

Thanks for your help @RiekoC. 

[Chelle46]

Hi thank you for your reply 

I've noticed sometimes that my Fitbit doesn't come on when I press the button it's as if it's turned off I have to put on charger to get it to come on!? 

Is this something I'm doing or is it a problem?  ☺️

---

Thank you I'll try this 

It's so frustrating, 

It's turning off as such now 

☺️

[ManuFitbit]

Thanks for the new details and information provided @Chelle46.

Please, confirm that you have followed the steps listed in this help article:

Why isn't my Fitbit device's battery charging?

[Chelle46]

Hi 

Thank you for your reply

I clean it regularly 

Fitbit went from 46% to low battery warning over night all notifications blocked at night