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Battery and sync issues on Charge 6

yesterday - last edited yesterday by Fitbit Moderator

yesterday - last edited yesterday by Fitbit Moderator

My charge 6 has suddenly started to drain battery app saying different battery charge to what watch says!?......after charging I have to reboot device to get notifications to come through .....still in warranty....not sure how to contact Fitbit or Google about this 

Any advice would be very appreciated ☺️ 

 

Moderator edit: clarified subject.

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yesterday

yesterday

Hello @Chelle46 

Sorry to see you're having problems with your Charge 6.

Here's the link for Support (<-- click). Complete the prompts until you get the option to chat or call.

Rieko | N California USA MBG PE

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yesterday - last edited yesterday

In response to RiekoC

yesterday - last edited yesterday

Hi @Chelle46. A warm welcome to the forums. 

I appreciate you taking the time to share the details regarding the difficulties you are experiencing with Charge 6.

Please try to follow the steps listed in this help article in order to fix battery issues: Can I extend my Fitbit device's battery life?

In addition, if the device is not syncing correctly, take a look at the points listed here.

Thanks for your help @RiekoC. 

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