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Account recovery impossible

‎03-20-2025 02:57

‎03-20-2025 02:57

When I upgraded to Charge 6, I couldn’t login with my old email. I had to create a Google mail email and password. Fitbit is now not accepting the Gmail email and password so I cannot log in. I cannot reset the password because I cannot get into my Gmail account either. Please advise what I can do to retrieve my six years of data?

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1 REPLY 1

‎03-20-2025 06:15

‎03-20-2025 06:15

@EdwardMB 

Are you trying to login using your email and password, or using the Continue with Google?
You should use Continue with Google to connect to Fitbit.

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

Best Answer