help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Account recovery impossible

‎03-20-2025 02:57

‎03-20-2025 02:57

When I upgraded to Charge 6, I couldn’t login with my old email. I had to create a Google mail email and password. Fitbit is now not accepting the Gmail email and password so I cannot log in. I cannot reset the password because I cannot get into my Gmail account either. Please advise what I can do to retrieve my six years of data?

Best Answer
0 Votes
1 REPLY 1

‎03-20-2025 06:15

‎03-20-2025 06:15

@EdwardMB 

Are you trying to login using your email and password, or using the Continue with Google?
You should use Continue with Google to connect to Fitbit.

Gary D.| Feeding Hills, MA MBG PE

Pixel Watch 3, Pixel Watch 4

Best Answer