Charge 6 no info

[Leannek18]

The left hand corner is a little red dot. When I click on it, it says charge 6 no info, sync now. I sync it and nothing changes. 

[RiekoC]

Hello @Leannek18 

If I understand correctly, you're seeing a red dot in the left hand corner of your Fitbit app. Is that right? 

And, when you do a manual sync, you don't see any updates to your data in the Fitbit app?

If this is the case, this help page has the recommended troubleshooting to try: Why won't my Fitbit sync (<-- click link)

If you are still having problems after trying the recommended troubleshooting, you might try setting up your Charge 6 as a new device. Don't remove the Charge 6 from the app first. Click on Add more devices, select the Charge 6, & follow the prompts to set up your Charge 6.

Let us know if you were able to fix the problem.