Battery drain Charge 6

[ChrisLD]

My Charge 6 has suddenly decided to only keep its charge for 1 day, if I'm lucky. I had a problem a few days ago where the screen went blank which sort of resolved itself. I've read some of the fixes people have used, mainly restarting the phone by using the Haptic button. However, the Haptic button on my device is not working. It is just over 12 months old and I would not expect these things to become faulty after such a short time. My previous Charge 2 lasted many years. The GPS tracking is also not working on any setting. I would appreciate any advice. Thank you.

Chris

[EstuardoFitbit]

Hi @ChrisLD, welcome back to the community!

I understand your frustration with your Charge 6 battery life. I'd like to suggest you restart the device in the way described here. 

Let's try a few steps to troubleshoot the issue:

• Restart your device: Sometimes, a simple restart can resolve battery issues.
• Review your settings: Check if any recent changes to settings or features might be affecting battery life.
• Assess your usage: Heavy use of features like GPS or the always-on display can drain the battery faster.

Please check the following article for more help: Can I extend my Fitbit device's battery life?

[ChrisLD]

Hi,

After trying all the different suggestions to restart my Charge 6 without success, I contacted Google Support and spoke with a very helpful assistant. Even though my Charge 6 was just over a year old, he told me I was entitled to a replacement. I returned it to Google and have just received a new Charge 6! Excellent service!

[EstuardoFitbit]

@ChrisLD That's fantastic news! I'm so glad to hear that our support team was able to help you out and get you a replacement Charge 6.

It's always frustrating when a device stops working, especially after you've tried troubleshooting it yourself. It sounds like they really took care of you. Enjoy your new Charge 6!

If you have any other questions or need anything else, feel free to ask!