Blank ring fallen off on the back

[Hellelv10]

How Can I repair this

[0Thomas0]

Hi. You cannot repair it by your self. had this problem twice with my charge 5 in the past. Did you wear the device during schwiming or was the watch exposed to direct sunlight (high temperature ). 

Now i also have a charge 6 and there was a little hope, that this does not happen with the new model again.

Open a case at Fitbit and ask for a replacement.

[RiekoC]

Hello @Hellelv10 

As @0Thomas0 mentioned, this can't be repaired by the user.

Please contact Support (<-- click link). Complete the prompts until you get the option to chat or call.

[ManuFitbit · Accepted solution]

Welcome to the forums @Hellelv10. Thank you for sharing the details and the picture regarding this situation with the Charge 6.

Good to see you participating @0Thomas0 . Thanks for the advice!

Please reach out to us via phone or chat here, and we’ll look into this further from there: https://support.google.com/fitbit/contact/fitbit_community 

Thanks for your time helping @RiekoC.