Blank screen on Charge 6 again

[thecrazyhair]

I just requested a 2nd replacement after the first one I purchased didn’t work. The device connects and syncs but screen is black. I’ve tried resetting multiple time to no avail and had to have device replaced….again. Poor quality device. 

Moderator Edit: Clarified subject.

[Jnm71]

Have the same problem.  How do we fix?

[RiekoC]

Hello @Jnm71 

If you have already tried the recommended troubleshooting steps without success, please contact Fitbit support (<-- click link). If they confirm that your device is defective, they should let you know what are your options under warranty.

[AndreaFitbit]

Thanks for getting back to us @thecrazyhair and welcome, @Jnm71. I'm sorry to hear that your Charge 6 screen is black. Thanks for letting us know that you have tried resetting multiple times to no avail @thecrazyhair.

Please make sure to sync your device with the instructions of: Why won't my Fitbit device sync?

@Jnm71, have you also tried restarting your tracker with the instructions of: How do I restart my Fitbit device?

Thank you for your assistance @RiekoC.