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Calories not matching up

‎09-06-2024 04:13

‎09-06-2024 04:13

For the last week my charge 6 calories burned is different from the watch to the app. It seems to be around 500 calories ahead on the app to the watch. I believe the watch is right but it won't stop doing this. I've tried logging out and back in. I tried looking at preferences and there's nothing there to cause this. How do I fix it? 

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‎09-06-2024 13:22

‎09-06-2024 13:22

Hello @Trystal10 

There's an issue with calorie tracking. The issue was escalated and, as far as I know, the team is working on a fix.

That said, I've seen some users report today (06 Sep 2024) that their calorie track is back to working properly.

Please let us know if you're still having problems with your calorie tracking.

Rieko | N California USA MBG PE

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