Can't set up Charge 6

[Tennis_pickle]

I bought a new Charger 6 last week and have been unable to set it up to pair with my Samsung A13 cell phone. I tried every suggestion on the community forum with no success.

My phone just did a system update this evening. Before I spend any more aggravating time and energy trying to set it up, will the update resolve the set up problem? If not, I will just return it.

[FatimaFitbit]

Hi there @Tennis_pickle! It's great to see you here in the Fitbit Community!

Thanks for letting us know that you cannot pair your Charge 6 with your Samsung A13. Thank you for all your efforts too.

Have you already tried to update the Fitbit app to the 4.28.3 version? Some users have reported that with this new version of the app they're able to pair their devices again. 

Please try to restart your Charge 6: 

1. Swipe down from the clock screen to find the Settings app .
2. Open the Settings app > Restart Device > Restart.

Try to follow these steps in this order please:

1. Update the Fitbit App to 4.28.3
2. Open the Fitbit app. On the Today tab, tap on Devices (Device icon, top left).
3. Delete any connected Fitbit Trackers/SmartWatches, if any are shown.
4. Go to Android Settings, Bluetooth (Connected Settings), and "Forget" any Fitbit Trackers/SmartWatches if any are shown.
5. Restart your phone.
6. Open the Fitbit app and re-add the Tracker (via the Devices icon, top left). How do I set up my Fitbit device? 
7. From the Fitbit app, Today tab, Tap or Hold near to the top of the screen and then drag down to perform a manual sync.