help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can’t sync charge 6

‎10-01-2024 19:47

‎10-01-2024 19:47

An error has occurred. Please try again later.

The operation couldn't be completed. (googlemac_iPhone_Fitbit_App_Stat-

icFrameworks_Onboardingbit_On-

boardingbit.PairingPreviewError error

0.)

OK

Can anyone tell me what this means?

Best Answer
0 Votes
1 REPLY 1

‎10-02-2024 09:05

‎10-02-2024 09:05

Hi there @KMB41! Welcome to the Fitbit Community!

Thanks for sharing this situation with us about this odd message. 

Can you tell us more about this error? Were you trying to sync your device with the Fitbit app?

I suggest you to see if you can update the Fitbit app and to restart your phone. 

Best Answer
0 Votes