Charge 6 Band connection

[EmHorsley]

I have had my charge 6 for one month and was gifted a new official Fitbit strap. I changed them over to try out a new colour and the original strap was place back on. The connection fell apart so I replaced it and tested that it was connected with a small amount of pressure. I then wore the watch for the next few hours and within that time the connector failed and the watch came off. I am now unable to locate the watch as it fell off due to a faulty connector to the strap. The watch is still in warranty but as I do not have it, how can I move forward to resolve this? I am devastated.

[Odyssey13]

Hi @EmHorsley  you'll need to contact customer support by going to this page - click to go there - and filling out the required fields. As you progress, you will go from page to page, adding any required information. Ultimately you will arrive at the place where you can decide to receive or to make a call directly to support. It's the way you'll get things going.