Clock face not updating stats from app

[Michdan1]

It's quite frustrating that the app will have certain stats but the charge 6 clocks faces only update some of them e.g. distance never gets updated..

[RiekoC]

Hello @Michdan1 

There is an issue with distance tracking on the Fitbit side. The team is aware of the problem and has been working on a fix.

That said, there's an update for the Android Fitbit app, ver 4.26.1, that started rolling out today, 25 Sep 2024. I got the update this morning. At least 1 user reported that the iOS Fitbit app update started rolling out yesterday (24 Sep 2024) Although I haven't seen confirmation, I'm hoping that this update fixes the distance tracking issue.

The app updates tend to rollout in waves. If you don't see the update right away, keep checking.

[Michdan1]

Oh okay thanks very much for this reply, i will keep checking for the
update and hope that rectifies this. Thanks

[Michdan1]

Have updated the app and the updating of distance is still not happening on clock face if phone not with me when walking. Who knew fitbit could be so frustrating!

[robworkingout]

Is this the same for all clock faces.? I’m guessing the app is updated and showing distance normally. Try changing clock face then restart tracker/watch then go back to original clock face and test that. 

[Michdan1]

Thank you for the advice. Did all you suggested.  No difference.  It only updates if I carry my phone with me on a walk, but not I I come back and sync it. Thanks will just put up with it.

[Michdan1]

Thanks for your advice. Luckily got the update a couple of days ago. 

[RiekoC]

Hello @Michdan1 

It doesn't look like the latest update, version 4.27, fixed the distance issue based on your report and a few others that I've seen. That's extremely disappointing.

I'll report back if I learn any updates on fixing the distance bug.

[skibur]

I also see the issue with the Fitbit 5 where the face clock distance doesn't show any stats. It's been at 0.00 for at least a month. I've tried different clock faces, but the issue is with all of them.

[Michdan1]

Hi , oh no that is annoying. Is it with any steps or a particular workout?
I realised that outdoor activity is a non step based one and so doesn't
count distance. Have changed whereas walking or running seems okay.

[skibur]

Is more like the distance on the Fitbit app isn't the same as the Fitbit Watch Faces distance indicator. I walked with my phone and watch for about 4 miles. The Fitbit app shows 4 miles, but the watch face indicator shows nothing. On the flip side, if I start a walk exercise from the watch, it correctly displays the miles on the indicator and the Phone. It's strange.

[Michdan1]

Thats really bizarre. And not what you want with a fitness device! I find
mine doesn't always update on facebook if I walk without my phone.