Charge 6 Battery draining

[PabloPP]

My charge 6 keeps going from over 90% battery straight to critical battery level - the same on the watch and the app.

When i connect the charger and restart, both the watch & the app return to over 90%. This keeps happening every few hours.

I guess the charge 6 is wearing out but I am waiting for the charge 7 to be released next year.

Is there any way to fix this? 

Thank you..

Moderator edit: updated subject for clarity

[MaCrisGBFitbit]

Hello @PabloPP!  Welcome to the forums! 

Thank you for letting us know that your Charge 6 is running out of power faster than expected. 

• Have you recently increased your use of apps that require GPS?
• Do you frequently use FitbitPay or music control?
• How long do you charge your Fitbit?
• How do you charge your monitor regularly? Do you connect it to a computer or use a wall connection?
• Is your phone OS up to date?

I suggest you perform a restart and charge your Charge 6 plugged into a PC and use the tracker as usual to verify the charge. 

[PabloPP]

Thanks for your reply.

No I have not increased my use of apps that require GPS. I don't use it for
music or payments.

I usually charge it about 3 times a week for about 20 minutes - to a wall
connection.

Today it is charging on my laptop as it keeps running out of battery. It
has gone from 94% to 62% in just a couple of hours. I have tried
restarting it several times but it is not making a difference.

[MaCrisGBFitbit]

Hi @PabloPP!  Thank you so much for your reply. 

We have tried all possible steps through this channel to try to resolve this issue. My best suggestion is that you contact technical support directly, as they have more tools to provide you with the appropriate follow-up.  

[RiekoC]

Hello @PabloPP 

When my Charge 5 started having rapid battery loss, I restarted and recharged my device multiple times over several days. As soon as I saw a rapid drop in battery, I restarted my Charge 5 and put it on the charger until it was back to 100%, often doing this multiple times in a day. Eventually, this process got my device "unstuck" and the battery went back to lasting 6-7 days. Although there's no guarantee that this will work for your Charge 6, it might be worth a try.

[PabloPP]

Thank you for your reply Marathon Racer,

I have tried restarting and charging several times and it does seem to be a
bit better. I am hoping that it will gradually sort itself out.

I love my fitbit and would happily buy another one as I've had this one a
few years now, but I don't want another Charge 6 when there might be a
Charge 7 soon, but who knows?!

[RiekoC]

Hello @PabloPP 

Thanks for letting us know that you're seeing a little improvement in your battery life. 

There's an unorthodox method that might help. A user exposed their Charge 5 to freezer temps. This process helped reset & restore their device. This thread (<-- click) explains what the user tried. It's worked for some, but not all users. Although there's no guarantee that this will work for your current issue, it might be worth a try. 

[PabloPP]

Thank you for the suggestion.

I had seen some improvement, but overnight the battery has gone to 0% and
the fitbit switched off entirely. When I have connected it to the charger
this morning it showed 38%! It's very frustrating. I am going to try the
freezer later today. Come on the Charge 7, we need you!