Charge 6 Blank Screen

[RibbitUp]

My screen has gone blank. The Fitbit still vibrates and charges but a blank screen. I am unable to figure out how to restart the charge 6. I have deleted the app and reinstalled it. I have tried pressing the button 3 times to restart the Fitbit. Any other ideas would be great!

[MarioSFitbit]

Hi @RibbitUp and welcome to the community. 

Thank you for your message. I'm sorry to hear that the screen of your Charge 6 has gone blank. 

This is not the experience wanted for our customers, and I understand your feelings about this situation. 

Thank you for the troubleshooting steps you tried. 

Please try these troubleshooting steps for now:

• Manually sync your Charge 6: How do I manually sync my tracker or watch?
• Connect your Charge 6 to the charging cable: How do I charge my Fitbit device? (Try a USB port or a UL-certified wall charger, and let it charge for at least an hour.)
• Restart your Charge 6: How do I restart my Fitbit device?
• Change the clock face: How do I change the clock face on my Fitbit device?

[BelindaSky]

I just got my Fitbit Charge 6 as a Christmas present in 2024 and my screen started with the wavy lines yesterday and I did the reset and changed the clock face several times and it worked for an hour or so.  This morning the only way I can get the wavy lined screen to come up is if it is attached to the charger.  I did the reset and changed the clock face again this morning a few more times and now I cannot see anything.  I do feel the vibrations but it is very inconvenient when you do not have your phone in your hand to know what a text or other notification says.