Charge 6 - Can't log in Fitbit App

[Annekeefe]

This morning when I went to go and check my sleep score, I got a login page, and all day I haven't been able to log in. Getting errors to try to log into the Fitbit app, tried going through Google and that has been a nightmare screwing up all of my Google email accounts. I don't remember which account I used to set this up originally last year and I don't mind having it on a new account except that it's asking me to try premium and I get build monthly for premium. Not really sure what to do to reconnect everything

Moderator Edit: Clarified subject

[FatimaFitbit]

Hi there @Annekeefe! A warm welcome to the Fitbit Community!

Thank you so much for reporting this situation and for all your efforts. 

You can try to follow these troubleshooting steps in case you have already migrated your account to Google:

1. Follow the steps to recover your account. You'll be asked some questions to confirm it's your account and an email will be sent to you.  If you don’t get an email:
   • Check your Spam or Bulk Mail folders.
   • Add noreply@google.com to your address book.
   • To request another email, follow the steps to recover your account .
   • Check all email addresses you might've used to sign up or sign in to your account.

2. Choose a password that you haven't already used with this account. Learn how to create a strong password.

3. For more information please see these help articles: Change or reset your password and How do I change or reset my Fitbit password?