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Charge 6 - Clock face will not hold

‎04-21-2025 18:56 - last edited on ‎04-22-2025 08:20 by Fitbit Moderator

‎04-21-2025 18:56 - last edited on ‎04-22-2025 08:20 by Fitbit Moderator

I just updated to Charge 6. The clock face will not hold and flashes to infrared screen. I have tried different faces but still flashes red.  Did I get a lemon and need to return?

 

Moderator edit - updated subject for clarity 

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2 REPLIES 2

‎04-22-2025 08:23

‎04-22-2025 08:23

Hi @Bradmcc and warm welcome to the Fitbit Community !

I appreciate your message, and I'm sorry to hear that your Charge 6 clock face will not hold and flashes to infrared screen. 
I understand your feelings about this situation. 

Thank you for the troubleshooting steps you have tried. 

Could you please confirm if you tried to restart your device, as explained in the following help article ? How do I restart my Fitbit device?

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‎04-22-2025 18:49

In response to MarioSFitbit

‎04-22-2025 18:49

I did not need to restart. I did take off always on and that seemed to fix the problem. Thank you.
Sent from my iPhone
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