Charge 6 ECG Error

[GingerBard]

I have supra-ventricular tachycardia (SVT), common among long-distance runners.  My doctor and I were really hoping that the fitbit would capture some of the events so we could have documentation because I don't have events frequently.

I had one this morning where my heart rate went from 59 - 108 and stayed there, and the EKG monitor kept erroring out with the message, "please reopen the application."  This is a brand-new fitbit.  I have tried to reboot to no avail.  I need this fixed or I am just going to return it and buy an Apple watch which is ugly but at least it works.

Moderator edit: clarified subject.

[ManuFitbit]

Hi and welcome back to the forums @GingerBard. 

Thank you for sharing with me the information regarding this difficulty that you have with your Charge 6 and for trying to fix it on your own.

Please give a try to the following steps:

1. Uninstall the ECG app from your Charge 6.
2. Force quit the Fitbit app and restart your tracker.
3. Open the Fitbit app and pull down on the screen to force a manual sync.
4. Install the ECG app one more time and make sure the permissions are enabled.
5. From the You tab in the Fitbit app, find the ECG tile in the Health assessments section. Tap Set up and follow the instructions.
6. Try taking a reading one more time and see how it goes.

[GingerBard]

Thanks, the cable restart never works but at least the watch now restarts from setting.  I did notice that HR was turned off in the settings, so I turned that on as well.  I appreciate the help, thank you.