Charge 6 - ECG Report Download Not Working

[Bill_209]

I was able to complete an ECG test and create a report that shows up as a notification but, when I attempt to download the report as a PDF file, it indicates "Downloading" endlessly and never completes.

Any idea why this is happening?

Moderator Edit: Clarified subject

[JuanFitbit]

@Honch , Thank you for your reply and further info. 

Our team is aware of the issue and will work on a solution for it. We will release a new app update in the next few days. 
Keep an eye open for it and update the Fitbit app when possible. 

Let us know here, if with the update the issue was solved or still persists. 

[jaybee8955]

I have the same problem. It started yesterday 

[Ashdenea91]

I’ve tried to get my a fib reports exported for my provider and it says it’s preparing and then just stops preparing with option to download 

[HeartFeltbpm]

Thank you JuanFitbit for this info (and to RiekoC for pointing me at it!)

JuanFitbit are you also aware of requests elsewhere on this Forum for the ECG downloads to have the date and time stamp of when the ECG was taken, embedded in the file name, rather than the (useless!) stamp of simply when the ECG was downloaded, and if so are there any plans to make this presumably relatively simple change? (Other improvements for the ECGs have been suggested too but this filenaming would really make our lives easier!) Many thanks 

[jaybee8955]

Looks like it’s working again today. Must have been a hiccup somewhere in the process. 

[JuanFitbit]

@jaybee8955 Thank you for confirming that the issue was solved. 

@HeartFeltbpm @Ashdenea91 Thank you for your messages, please make sure that you have the latest Fitbit app installed.  

@HeartFeltbpm Thank you for making me aware of your suggestion.

I went through all the Product Feedback threads about ECG, and couldn't find any, requesting date and time stamps on the downloaded file. 

I invite you to post your feedback as a suggestion in our Product Feedback board in the Fitbit Community. This is the best place to raise new ideas and comment on other members' suggestions.
If a similar suggestion has already been made by another member of the community, you can vote for their suggestion and add your comments.
To learn more about how Fitbit decides what product feedback is developed, visit our FAQs.