Charge 6 ECG tab disappeared from Fitbit App

[Islandbird]

I just bought a Fitbit Charge 6, because of its capability to do an ECG and to monitor A-fib.
I followed instructions to set up up ECG, but there is no no ECG tile under Health Assessments. Health Assessments has only two tiles (High Heart Rate Notifications and Low Heart Rate Notifications).

I tried:

• made sure that the location is entered correctly in the profile (and yes, I am in a place that is eligible to use the ECG feature).
• re-installed the Fitbit app on my phone
• removed and reinstalled the ECG app from the Charge 6.

All to no avail. The ECG tile never shows up.

I am using a Samsung Galaxy A04, running Android 14 and Samsung One UI 6.1.

Moderator Edit: Clarified subject

[WRMussatto]

Too late, I just returned Charge 6 as an open box. That missing feature and sleep tracking moved behind the paywall were deciding factors.  FRAP!

[LizzyFitbit]

Hi everyone.

Thanks for your continued feedback and efforts while working on this matter. I'm glad the ECG tile is now working for some of you, and I appreciate you for keeping me posted.

For the ones who still have this issue, please let me know so I can keep my team informed of this situation.

[Skynet2mainfram]

Hi, 

Just noticed mine is missing both on the watch and from the app list on the Fitbit app. I have done a restart and a sync but no joy.

Firmware version: 66.20001.214.24

-----

Well that's weird, just after i finished my post my watch vibrated and sp02 and ECG have been installed 😕😂

[XLR8ing_Deks]

I still don’t have it on mine yet the app says it’s set and ready😩

[LizzyFitbit]

Welcome to the forums, @Skynet2mainfram and @XLR8ing_Deks.

@Skynet2mainfram I'm happy to hear that both the SpO2 and ECG app are available on your Charge 6. I appreciate your efforts and I hope you enjoy the experience with those apps!

@XLR8ing_Deks Thanks for joining this thread. Given this situation, let's try uninstalling and reinstalling the Fitbit app as a last resort. Then, open the Fitbit app and pull down on the screen to force a manual sync. Try installing the ECG app one more time and let me know how it goes afterward.

[XLR8ing_Deks]

That worked! With my last recorded Afib 2 weeks ago (when I noticed the
tile disappeared) and then Afib again the last 2 nights. Oh well, and I
thought my meds were finally working. But thank you for following up.

[LizzyFitbit · Accepted solution]

@XLR8ing_Deks It's good to see you again.

Thanks for keeping me updated. I'm happy to hear this got sorted out and I hope you can continue using this useful app.

For the rest of those who reported this situation, I have great news to share! The issues with the ECG app missing from the Health Assessment section or showing a blank page on the Fitbit app are fixed and should work well on your end. So please make sure everything is updated and give it a try.

I hope everyone can continue enjoying the experience with your Fitbit device and its features.

[JTB257]

I tried this uninstall/reinstall two more times, and still it does not work. Using a Charge 6 and Samsung S23+

[XLR8ing_Deks]

Mine worked for a few days then it keeps getting unsynched. I had to
uninstall/reinstall repeatedly with same results, no real fix, even
switching to either android or iPhone. It’s frustrating. Now looking into
Apple Watches as replacement. Google really f*** this up.

[Chrisjc1]

You say it has been fixed! I have just noticed today that it has disappeared from my charge six. The last time I needed it was about 3 weeks ago and it worked then. Now it is no longer there.

[Chrisjc1]

I have just solved the problem and this may apply to anyone with a VPN installed. I set up VPN Tunnelling for my fitbit on the VPN settings and the ecg came back onto my fitbit device, then a restart of the phone and it was back in the fitbit app.

I hope that this solves the problem for some other Fitbit owners.