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Charge 6 - Intermittent Bluetooth connection loss

‎05-06-2025 10:30 - last edited on ‎05-15-2025 13:14 by Fitbit Moderator

‎05-06-2025 10:30 - last edited on ‎05-15-2025 13:14 by Fitbit Moderator

Immediately after the firmware update, the " phone connection lost" alert on device worked as intended  (especially as a reminder that I have left the phone behind when going out of home or office). However, lately I was getting no connection, no sync, and device not found errors while the watch was next to the phone. A phone restart always helped, until I did the Bluetooth security update from the app. Now I am still getting Bluetooth connection loss and no sync several times a day, and phone restart no longer helps - the only way to restore connection is restarting the watch.Not sure what triggers it, it might perhaps happen when I walk out if range.

Any advice welcome. My phone is Pixel 4a with all the available updates.

 

Moderator edit - updated subject for clarity

Best Answer
1 REPLY 1

‎05-15-2025 12:03

‎05-15-2025 12:03

Hi there @Gryllotalpa!

It's great to see you here in the Fitbit Community!

Thank you so much for sharing with us that your Charge 6 keeps losing the connection to your phone and for all your efforts.

Exactly, your Charge 6 must remain near your phone to sync.

I suggest you try to follow the 11 tips described in this article: Why won't my Fitbit device sync? These steps can help improve the syncing connection. 

Best Answer