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Charge 6 - It does not sync

‎06-18-2025 01:02 - last edited on ‎06-18-2025 07:53 by Fitbit Moderator

‎06-18-2025 01:02 - last edited on ‎06-18-2025 07:53 by Fitbit Moderator

I've not even had the charge 6 for a full month and I'm surprised when it works at this stage. First week was great, and then from there it just does not sync. I'm not exaggerating when I say that I am having to reset or resync or troubleshoot every single day. It's a nightmare and becoming pointless because it's just losing or not tracking data. And yes, I've tried all the things - keep it charged, refresh, disconnect and reconnect, check for updates, bla bla. I'm so disappointed, this was my pay rise treat and I now just regret getting it. 

Moderator's edit: clarified subject

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‎06-18-2025 08:03

‎06-18-2025 08:03

Hi @Peking15, welcome to the Fitbit community! It's great to have you here!

Let me help you with the syncing issues you've been experiencing with your Charge 6. Thank you for all the troubleshooting you have already tried.

I can imagine the time you have expended dealing with this issue and I understand how you may feel. Please confirm you have tried the suggestions listed in our help article Why won't my Fitbit device sync? I appreciate your time in this process.

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