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Charge 6 Missing maps

The map shows when I finish run but disappears shortly afterwards Can't find later.

 

Moderator edit: updated subject for clarity

 

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4 REPLIES 4

Hello @Evey2!  Welcome to the Fitbit Community! It's great to have you here!

I'm sorry to  know that your workout maps are missing. 

After you end your workout, open the Fitbit app and tap Exercise days to see a workout intensity map that shows your route, distance, heart-rate zones, and pace. Tap the map to check the detailed stats about your workout.

If the GPS signal is lost during the exercise, a map might not appear in the Fitbit app, additionally keep in mind that you need to have the phone and Fitbit app up to date. 

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I can see the map as soon as I stop but I can't recall it later, but not
ages later
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Hi @Evey2! Thank you for your reply. 

Please try to clear caché from your app: 

  1. Go to your phone's settings.
  2. Scroll down to "Apps."
  3. Find Fitbit.
  4. Go to "Storage."
  5. Select "Clear cache" at the bottom.

Then, use your GPS again and check if the problem has been resolved.

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Thank you I have completed all you suggested Will see how tomorrow goes
I keep thinking there should be a a icon to touch to bring them up but for
the cost it is quite good
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