Charge 6 - Missing maps

[LEENIE48]

Yesterday my daily walk map didn't appear.  Thought it was a glitch but again today. Going back to previous days and weeks,  all the maps have gone.  GPS is on, using GPS on phone, cleared cache from phone app, restarted both watch and phone, what's next?

Moderator Edit: Clarified subject

[HorareyFitbit]

Hi @LEENIE48, welcome back to our Community!

Thanks for sharing with me your situation and for the steps you already tried, as a next step I recommend you to read the following article with steps and recommendations: How do I use GPS on my Fitbit device. 

I also recommend to look if there is an update of your Fitbit app available, for reference read article: How do I use the Fitbit app? in the section ¨How do I update the Fitbit app?¨

[LEENIE48]

Yes I have already done both these.

[HorareyFitbit]

Hi again @LEENIE48  , thanks for your updates!

I can recommend you as a following step to contact our Support team since they have more specific tools than us here in the Community to look closer at your situation. I will send you a link that you can follow where you can describe your situation and then you can select how you want to contact our Team. Support.

[HorareyFitbit]

Hi again @LEENIE48  , thanks for your updates!

I can recommend you as a following step to contact our Support team since they have more specific tools than us here in the Community to look closer at your situation. I will send you a link that you can follow where you can describe your situation and then you can select how you want to contact our Team. Support.