Charge 6 unable to pair

[HealthLife]

It first started yesterday morning when the device didn't sync with the app. I uninstall and reinstall the app. I removed the Charge 6 from my Bluetooth, turned off Bluetooth, restarted my phone, and turned on Bluetooth, but now it's not appearing on my phone when I scan for Bluetooth devices..

Moderator edit: updated subject for clarity

[MaCrisGBFitbit]

Hello @HealthLife!  It’s nice to see you here!

I'm sorry to know the inconveniences you have found with your Charge 6.  I appreciate all the steps you tried before contacting. 

Please, go to your Fitbit app and try the following steps: 

1. Open the Fitbit app.
2. Tap the account icon in the top left corner.
3. Choose “Add more devices.”
4. Select the picture of your Charge 6.
5. If a message appears that says “replace your Charge 6,” tap OK.
6. Follow the on-screen instructions to continue.

[HealthLife · Accepted solution]

I did that several times and it did not work.

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I did a hard reset of my Charge 6 and that fixed it.