Charge 6 - New update now no sleep data

[ragenegg]

I just installed the new update and now I don't have a sleep score or sleep data. It also says my hrv is 0ms.

I tried reinstalling the app but it is still the same. What can I do to fix?

Moderator edit: updated subject for clarity

[RiekoC]

Hello @ragenegg 

Are you also having issue with heart rate tracking? Do you see a green light on the back of your Charge 6?

If you don't see a green light, check in the Settings tile of your Charge 6 and confirm that Heart rate is turned on:

• Swipe down from the clock face until you get to the Settings tile (last one) and tap on it
• Swipe up to find Heart rate and confirm that it's turned on. If not, tap on it to enable

[Talahthas]

Welcome back to the Fitbit community, @ragenegg!

Sad to hear that you Charge 6 isn't working as expected after having installed the latest software update on your device. In order to get it back to normal operation, adding to what @RiekoC suggested, I'd recommend restarting it by following the instructions below. Make sure to have synchronized your Charge 6 with the Fitbit app before to not lose any data it might have tracked so far.

I'll keep my fingers crossed.