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Charge 6 - No screen at all

‎04-16-2025 08:58 - last edited on ‎04-16-2025 11:17 by Fitbit Moderator

‎04-16-2025 08:58 - last edited on ‎04-16-2025 11:17 by Fitbit Moderator

Was working fine in morning, then screen complete black and looked on app no data at all despite leaving it on charge still nothing and no data

 

Moderator edit - updated subject for clarity

Best Answer
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3 REPLIES 3

‎04-16-2025 11:20

‎04-16-2025 11:20

Hi @Milkbottles1234 and warm welcome to the forums. 

I appreciate your message, and I'm sorry to hear that your Charge 6 has a complete black screen and no syncing with the app. 

Could you please confirm if you are able to see the lights on the back of the pebble? 

May I suggest you, as a first step, to restart your Fitbit Charge 6 as explained in the following help article ? How do I restart my Fitbit device?

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer

‎04-16-2025 11:42

In response to MarioSFitbit

‎04-16-2025 11:42

Hi

No lights on back, tried all troubleshooting tips, there's nothing at all
on screen and no syncing to app

Best Regards

Elaine
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‎04-16-2025 12:02

In response to Milkbottles1234

‎04-16-2025 12:02

Hi @Milkbottles1234 ! Thank you for your message and for the troubleshooting steps already tried. 

This could be a battery not charging issue. Please try to read and apply the suggestions shown in the following help article : Why isn't my Fitbit device's battery charging?

 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer
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