Charge 6 - No screen at all

[Milkbottles1234]

Was working fine in morning, then screen complete black and looked on app no data at all despite leaving it on charge still nothing and no data

Moderator edit - updated subject for clarity

[MarioSFitbit]

Hi @Milkbottles1234 and warm welcome to the forums. 

I appreciate your message, and I'm sorry to hear that your Charge 6 has a complete black screen and no syncing with the app. 

Could you please confirm if you are able to see the lights on the back of the pebble? 

May I suggest you, as a first step, to restart your Fitbit Charge 6 as explained in the following help article ? How do I restart my Fitbit device?

[Milkbottles1234]

Hi

No lights on back, tried all troubleshooting tips, there's nothing at all
on screen and no syncing to app

Best Regards

Elaine

[MarioSFitbit]

Hi @Milkbottles1234 ! Thank you for your message and for the troubleshooting steps already tried. 

This could be a battery not charging issue. Please try to read and apply the suggestions shown in the following help article : Why isn't my Fitbit device's battery charging?