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Charge 6 Not Syncing

‎03-09-2026 02:52 - last edited on ‎03-09-2026 05:17 by Fitbit Moderator

‎03-09-2026 02:52 - last edited on ‎03-09-2026 05:17 by Fitbit Moderator

Hello my Fitbit charge 6 is only 3 months old and has been working fine until the last week.

It will only sinc to about 80% of what the watch shows , ie if I’ve done 15000 steps it shows when syinced 11315 , with no active or sleep data even though the watch shows data.

I have rebooted the watch 3 times with no change , is there another fix.

 

Moderator edit: updated subject for clarity

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‎03-09-2026 05:36

‎03-09-2026 05:36

Hi @Doctorw !  It’s nice to see you here!

I'm sorry to hear that your Charge 6 is not syncing well. 

IIn this case, I suggest you check that your app, watch, and mobile device are all updated to the latest version. You can see app updates in the Play Store / App Store, and in your mobile device's settings you'll find out if any updates are available. For your watch, the update message will appear in the app at the top. 

For more information, please take a look at the following article Update your Fitbit device .

 

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