Charge 6 - Not tracking calories accurately

[bschaab96]

Good morning, 

I recently purchased my Fitbit charge 6 about a month and a half ago. The Fitbit has been operating correctly up until a few days ago. The calorie tracker is not accurately tracking calories burned. I burn on average 130 calories an hour. The calorie tracker has been showing 26 to 32 calories an hour for the past few days. I have done the following:

1. Completely disconnected the charge 6 from Bluetooth, and reset the charge 6. 

2. Disconnected the charge 6 from my Fitbit app, signed out of the Fitbit app, and reset my iPhone. 

3. Updated the charge 6 software.

4. Restarted my iPhone, initiated the Fitbit app, reconnected the charge 6. 

Nothing above worked and the charge 6 is still tracking 26 to 32 calories burned every hour. Is there anything else that I am missing or can do to fix this problem? It does accurately track calories burned when i initiate a workout such as a walk or spinning. 

[beckabellinie]

I'm having the same issue. Really disappointed in Google's lack of support on this issue. I've done everything you mentioned as well to no avail. 

[TonyGarvey]

Yep, same issue here. Calories data completely wrong, no sleep tracking, health metrics not registering. Massive frustration!

[CL_T]

The same issue here also. After the initial sync, the calorie count will typically decrease by about 60 calories.  This is very frustrating. It started when I moved my account from fitbit.com to Google. My next tracker will definitely not be a fitbit or anything related to Google.