Charge 6 - SPO2 and ECG app missing

[agnosie]

After more than a year of using my Charge 6, the SpO2 and ECG apps (and possibly others) suddenly went missing this morning. I hadn't changed any settings in the app or on the tracker.

The Fitbit app stated that I needed to install the SpO2 app, but neither that app nor the ECG app was available for my Charge 6 in the gallery. The features were also missing from the Charge 6 itself.

After trying everything I could think of (restarting my phone, clearing the app cache and memory, restarting the watch), the only solution was to uninstall and then reinstall the Fitbit app. After reinstalling, everything was displayed correctly again without needing to manually add the SpO2 or ECG apps.

What kind of bug was this? It's getting really annoying with all the software mistakes over the last year!

Moderator edit - updated subject for clarity

[9v9z9f]

I had a similar sort of problem with my charge 6.

[ManuFitbit]

Welcome back to the forums @agnosie

Good to see you around @9v9z9f. 

Thank you for sharing the information about this difficulty that you are experiencing with the app and your Charge 6. 

I apologize for the experience and for any inconvenience caused. Please note that our team is always working to enhance your experience and your feedback is a big part of that process.

Thanks @agnosie for letting us know how did you solved it. This information it's going to help other users. 

If you still have this difficulty, try the following troubleshooting steps:

• Log out from the Fitbit app.
• Force quit the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the issue is still happening.