Charge 6 - SPO2 and ECG app missing

[agnosie]

After more than a year of using my Charge 6, the SpO2 and ECG apps (and possibly others) suddenly went missing this morning. I hadn't changed any settings in the app or on the tracker.

The Fitbit app stated that I needed to install the SpO2 app, but neither that app nor the ECG app was available for my Charge 6 in the gallery. The features were also missing from the Charge 6 itself.

After trying everything I could think of (restarting my phone, clearing the app cache and memory, restarting the watch), the only solution was to uninstall and then reinstall the Fitbit app. After reinstalling, everything was displayed correctly again without needing to manually add the SpO2 or ECG apps.

What kind of bug was this? It's getting really annoying with all the software mistakes over the last year!

Moderator edit - updated subject for clarity

[9v9z9f]

I had a similar sort of problem with my charge 6.

[ManuFitbit]

Welcome back to the forums @agnosie

Good to see you around @9v9z9f. 

Thank you for sharing the information about this difficulty that you are experiencing with the app and your Charge 6. 

I apologize for the experience and for any inconvenience caused. Please note that our team is always working to enhance your experience and your feedback is a big part of that process.

Thanks @agnosie for letting us know how did you solved it. This information it's going to help other users. 

If you still have this difficulty, try the following troubleshooting steps:

• Log out from the Fitbit app.
• Force quit the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the issue is still happening.

[omarus]

I have the same issue, I have tried all these suggestions (removing app, logging in-out, repairing) but I still dont have ECG and spo2.  @ManuFitbit please advise

[DavidKnight61]

The issue is due to ipv6 on your WiFi giving you an ip address on your phone that appears to place you in a country that doesn’t permit the use of the ECG or SPO2 apps. Although I live in the UK and have Google accounts registered in the UK etc, my broadband has 3 ipv6 ip addresses for my iPhone, one of which has a country identifier of Korea. This means my ECG and SPO2 apps disappear when my phone is on my home WiFi and reappear as soon as I drop off or on broadband that is ipv4. 

I’ve had this problem for over a year and have given up on Fitbit as a result. It’s very frustrating that this has not been fixed. Surely there must be a better way to check what country you’re in GPS that’s in-built for example. Use a GardPro instead now. Much cheaper and it works 

[omarus]

I suspect what you are saying its true.  Thanks for taking the time to answer.