Charge 6 Screen none responsive

[Hotdoggable]

After attempting to use/setup Maps on Charge 6, the screen has become completely unresponsive. Recommended reboot process not working. It's almost completely bricked but still records data to the app.

[Talahthas · Accepted solution]

Welcome to the Fitbit community, @Hotdoggable!

Sad to hear you're having issues with your Charge 6.
Although you've mentioned to already having tried this, I'd suggest to once again restarting your Charge 6 as it sometimes takes more than one attempt to successfully complete a restart on this device. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Also you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt please have a look here:

How do I clean my Fitbit device?

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 6 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

If that really won't work for you, please try if changing your device's clock face will get it back to working order. Here's how to do that:

How do I change the clock face on my Fitbit device?

I'll keep my fingers crossed.

[Hotdoggable]

I have tried all of that including changing the clock face twice.  It changes faces but I can't get it to reboot. I also had it completely run out of battery and that didn't work either. 

What a piece of crap. I've only had it less than a year.

[Hotdoggable]

Thanks I've actually called support and with their assistance I managed to resolve the issue. You were correct in suggesting the reboot process.  I simply misunderstood your instructions but on second read now I feel foolish. I had no clue that there's a physical button on the charge cable itself. I was assuming it was referencing the physical button on the left side of the Fitbit device.  I guess I'm just not used to proprietary charge cables.  Good to know, there a button. 

[Talahthas]

Thanks for reporting back, @Hotdoggable, glad to hear that your Charge 6 is back to working order now.
If you have any further questions or issues, do not hesitate to come back.