Charge 6 counting steps when not using it

[Lsw1604]

Hi,

I left my charge 6 on the table before going to bed.  The next morning I found that it's counting 20+ thousands steps by itself.   This happens few times already.   How to fix it?

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello @Lsw1604! Welcome to the Fitbit Community.

Thanks for letting me know about this situation in regards to your Charge 6 counting steps when not wearing it.

My best recommendation would be for you to restart the Charge 6. I'm positive this will help you.

[Lsw1604]

Hi, Thank you for your reply and advice.   I did the restart when the problem first occurred.  But it does not seem to fix the problem.   Now I am trying to place it at different area to monitor if the issue goes away.  Meanwhile, any other suggestion is much appreciated.    

[Rich_Laue]

There are 2 reasons people get lots of false steps. 

• Having the tracker laying next to something that vibrates, such as a fan. 
• Occasionally if the app has mobile track turned on, some have found that the app quickly adds thousands of steps within a few minutes. 

[Lsw1604]

Hi,

You are right that the false counting is probably due to vibration from the table fan.  So far I do not have any issue after placing Charge 6 to different location.   It is strange that it only happens to charge 6 but not charge 4 and versa that I put in the same location.