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Charge 6 Suspended my Google Account

ANSWERED

‎10-24-2023 18:49

‎10-24-2023 18:49

Greetings, 

I bought the Charge 6 for the Google Wallet, and when I went to set it up, Google blocked my account and now they want me to upload ID and Documents to prove it's me. 

How do I get a refund? I just bought this a few hours ago! 

I am not sending ID and DOCs to Google, sorry. 

 

 

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1 BEST ANSWER

Accepted Solutions

‎10-25-2023 03:47

‎10-25-2023 03:47

@JamoC Please reach out to Customer Support for this issue. There's nothing we can do here on the help forums. Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

Best Answer
2 REPLIES 2

‎10-25-2023 03:47

‎10-25-2023 03:47

@JamoC Please reach out to Customer Support for this issue. There's nothing we can do here on the help forums. Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer

‎11-04-2023 14:37

In response to Heather-S

‎11-04-2023 14:37

My google account is still suspended because the charge 6 wallet triggered a security block. 

This is ridiculous and Fitbit have offered to refund my charge 6, and have provided a shipping label. 

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