Charge 6 - Syncing issues

[BrewS]

Is anyone else having problems this morning, after last night's "fix" I've woken this morning, app  will not sync, the charge 6 will not connect to Bluetooth either. 

There doesn't seem to be any official updates since Fitbit said it's fixed... It's not 😔

Moderator's action: Clarified subject

[DavidFitbit]

Hi @BrewS, welcome to the Fitbit Community! It's great to have you here!

Let me help you with the syncing issues you were experiencing last thursday.

Thanks for the report. The outage was indeed general but currently resolved. Were you able to sync your device then? Let us know if you're still having trouble.

Have you already tried the troubleshooting steps suggested in our help article Why won't my Fitbit device sync?

[BrewS · Accepted solution]

Hi, all sorted I removed the app and started it all again... Everything is
now working properly..
Cheers for the response

[Naranga]

I've tried all the recommendations and my fitbit is not syncing. 

[RiekoC]

Hello @Naranga 

Are you still having problems syncing your Charge 6 with the app on your phone? If so, are you an Android or iOS user and what phone do you have?

[Naranga]

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Hello.  I continued to have problems after trying all the recommendations.  Out of frustration,  I used the factory reset.  This allowed me to move forward with the exception of the three days that the unit was not not syncing with my android phone...

[RiekoC]

Hello @Naranga 

Thank you for letting us know that you were able to get your Charge 5 to sync with the app after doing a factory data reset. 

[BrewS]

No all sorted thanks

[WR1962]

I tried that several times but still an issue. Am getting very frustrated.

[RiekoC]

Hello @WR1962 

There were a couple of troubleshooting steps that were mentioned. Which one(s) did you try?

[fit2]

I have done everything suggested, and my watch is still not syncing to my phone. It was working until 3 days ago. 

I have an iphone, and have installed all of the updates.

I removed the app and started over, but it is still not synching. I have tried everything suggested, and am now about to go back to using an Apple Watch.

Same here - it has not synced since Friday, Feb. 20.

I have an iphone

I have not tried the Factory reset yet - do not know how to do that. Please tell me how to do a factory reset.

Moderator edit: merged reply