Charge 6 - Syncing issues

[Liverpool223]

It will not sync with app as of today.  I did restart by pressing button on side three times.  Nothing restarted 

I shut phone off 

will not sync

Moderator edit: Clarified Subject

[MaCrisGBFitbit]

Hi @Liverpool223 !  Welcome to our community forums!

I'm sorry to hear that your Charge 6 is not syncing. Thank you for letting me know the steps you already tried. 

Please check the requirements below on your mobile phone and watch, as they are essential for synchronization:

• 1- Your phone has the latest version of the Fitbit application installed.
• 2-Your phone has a data connection or Wi-Fi connection.
• 3- Your phone software is up to date.
• 4- The Bluetooth of your phone is activated.
• 5- Your phone is not receiving other Bluetooth signals. (speakers, headphones)
• 6- If you use more than one device to synchronize, make sure that only the one you want to synchronize is nearby.
• 7- You do not have available updates on your app or Fitbit device.
• 8- The Fitbit application is authorized to run in the background on your phone.
• 9- Battery saving mode is disabled on your mobile.

Once the above is verified, please follow the steps below. I understand that you may have already tried some of them; however, it is important to do them in the order below:

• 1- Force close the Fitbit app.
• 2- Go to Settings of your mobile> Bluetooth, deactivate Bluetooth, wait 10 seconds and activate it again.
• 3- Try to sync.
• 4- Restart your phone. (Turn it off and on again)
• 5- Restart your FitBit  How do I restart my Fitbit device?
• 6- Try syncing again. 

[Liverpool223]

<meta charset="UTF-8" />

It worked with tuning Bluetooth off and on and resetting on Fitbit 

thank you

[MaCrisGBFitbit]

@Liverpool223 Thank you for your reply !

I'm glad to know that the issue regarding syncing has been resolved and that you can continue monitoring your activities to reach and surpass your set goals. 

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics. 

[monkbat]

I have the same issues. New charge 6 will not show WhatsApp in app notification even after doing all the steps required - also will not upload any activities to Strava. 
I have disconnected, restarted, force closed, uninstalled, reinstalled all apps. My device and my phone multiple times and followed all of your suggestions. Nothing works. 

[RiekoC]

Hello @monkbat 

I replied to one of your other posts to let you know that there's apparently an issue with the Notifications page.