Charge 6 - Syncing issues

[Adam1985]

Is anyone else having trouble syncing there fitbit to there phone and app because mine lost connection 3 days ago and I'm out of ideas and running low on patents considering I'm paying 7,99 a month 

Moderator's action: Clarified subject

[RiekoC]

Hello @Adam1985 

I have noticed that lately it seems to take longer for my device to sync to the app. And, I've had more failed to sync occurrences, as well. 

This help page (<-- click) has the recommended troubleshooting steps to try when you're having trouble syncing to the app. 

What works for me is to turn off Wi-Fi and Bluetooth, then turn them back on. 

Also, there was a widespread outage earlier this month (10 & 12 Jun 2025). I can't help but wonder if there's still a residual issue from those outages that hasn't been completely resolved. 

[BGlen]

Yes , thought I had sorted it out yesterday after trying everything I've done in the past and reading the tips etc but today I just went to look at something and it won't synch , recorded no sleep whatsoever and my cardio load is zero which just can't possibly be true when my active minutes are 30.

Can't even remember what worked for yesterday, I think I deleted the app and reloaded it.

[BGlen]

Just had an update on my phone for the system and it's all done and restarted phone.  My watch and app have now been doing ok, no problems.

[BGlen]

Updated system and restarted phone seems to have sorted me out