Charge 6 - Time screen is gone

[Dgolfer-53]

My screen (time) is gone. Spinning YouTube screen- can’t scroll to get settings.

Moderator edit: updated subject for clarity

[FatimaFitbit]

Hi there @Dgolfer-53! A warm welcome to the Fitbit Community! 

Thank you so much for informing us about this situation.

I suggest you try to restart your Charge 6 this way: 

1. Connect your device to the charging cable. 
2. Press the button located on the flat end of the charger 3 times with one-second pause between each press. Then wait 10 seconds or until the Fitbit logo appears.
3. Another way to restart your device is to unplug it, wait a second, and plug it back in. Repeat this process 3 times in an 8 seconds interval and then wait 10 seconds until the device restarts.

Then sync your Charge 6 with the Fitbit app and try to change the clock face.