Charge 6 auto-Sync is causing my hearing aids to stop streaming

[Henry0719]

Auto-sync is causing my hearing aids to stop streaming. To test this, I left my charge 6 at home while doing a 30 minute stroll. My hearing aids did not stop streaming once during this walk, although they normally stop every 10 to 15 minutes when I am wearing my fitbit Charge 6. Is there no way to stop the auto-sync?

Moderator edit: edited title to clarity

[CrisVillaFitbit]

Welcome to the forums, @Henry0719.

Thanks for posting your situation when using your hearing aids and the syncing of you Charge 6.

I understand what you're saying, before I can give you any kind of suggestion, can you confirm the model and the system version of your cellphone, please? This will help me further investigate on this.

[Henry0719]

2 Items: 

1) I cannot reply to the email you sent. My profile was transferred when I upgraded to the fitbit 6, and reply by gmail is rejected on the fitbit site.

2) I have a Samsung Galgaxy S21 with Android version 14 and One UI version 6.

Henry

[Rich_Laue]

Did you have a Fitbit device before the Charge 6, was your streaming affected, when the tracker synced? 

[Henry0719]

Update: I upgraded my phone to the Samsung Galaxy S24 Plus. The issue is diminished greatly after adding my hearing aid app to the settings to keep open. I still must keep the phone at a level above the Charge 6 either in a pocket on my jacket, or an arm sling to keep the issue from occurring at all. 

[CrisVillaFitbit]

Hello, @Henry0719, thanks for letting me know how the situation got better, I appreciate you took the time to post it! You're always welcome to check out our help center to find information.

@Rich_Laue Thank you for the help too!

[Henry0719]

Miracle Ear hearing aids.